Residents

Resident Portal Website

How can I arrange a viewing of a suite?
To arrange a viewing of a unit please contact the Leasing Coordinator listed for the apartment building that you are interested either by phone or by completing the "Inquire Now" form for the property found on our website.

Are any utilities included in the rent?
Included utilities vary from building to building. Some buildings do not include any utilities, while others include heat, hot water, and/or electricity. To determine what your prospective building includes, check under the "Amenities" section of the specific property's page.

Are pets allowed in the buildings?
To determine whether your prospective building is Pet Friendly check under the "Amenities" section of the specific property's page. For pet friendly properties, a pet fee or deposit may be required and breed/size restrictions apply.

Are the apartments furnished?
Furnished suites are available at select buildings in most of our regions. For further information, complete the "Inquire Now" form for the property found on our website or call for more details.

What is required when I am ready to apply for an apartment?
You will be required to complete an application that includes various personal and financial information. For further information, contact the Leasing Coordinator listed for the apartment building you wish to apply for or the regional office.

How long is the term on the lease agreement?
A standard rental lease agreement has a one (1) year term. The lease agreement is a legal contract governed by the rules of the Residential Tenancy Act that is signed by both the tenant(s) and the landlord. It outlines all the rules to which both parties must comply. For further information, contact the Leasing Coordinator listed for the apartment building you are interested in or the regional office.

How do I sign up for Resident Insurance?
Resident insurance is mandatory on all new leases. For more information, please contact our leasing team.

When is my rent due?
Rent is due on the first day of every month.

How can I pay my rent?
The most safe, secure, convenient and preferred way to pay rent is online through Property Vista’s myCommunity resident portal. The set up is easy and provides tenants with multiple options, which include pre-authorized debit from a bank account, credit/debit card or online bill payment.

Does Northview accept cash?
No, we adhere to a strict no cash policy.

What if I am late on my rent?
If rent isn't received on time, a late notice will be issued. Northview will adhere to the Residential Tenancy Act if payment isn't received in a timely manner.

Who is responsible for repairs?
The landlord is responsible for maintaining the rental property. However, it is the tenant's responsibility to submit maintenance requests for suite repairs.

How do I report a problem in my unit/building?
Northview makes it easy to submit maintenance requests through Property Vista’s myCommunity resident portal or the National 24-hour maintenance line at 1-844-55-NORTH (66784).

Can a Northview employee enter my apartment?
Under the Residential Tenancies Act, a landlord is allowed to enter an apartment by providing 24 hours written notice, stating the reason for entering and when the apartment will be entered. There are exceptions, such as the case of emergency or if verbal/written permission has been provided by a tenant.

What is considered an emergency?

• Heating issues (especially during winter months)
• Fire
• Security
• Flooding - ie: toilet/taps/shower/ceiling/pipes
• Hot water boiler leaking
• Fridge/Freezer not working
• Elevators (trapped inside or broken down)
• Calls from Emergency services – Police, RCMP, Fire Department, EMS
• Key/Lock Failure – broken/not working/key broken in lock
• Electrical when sparking or where life-saving equipment involved
• Gas/Suspicious odors

Who do I contact for an Emergency after business hours?
Residents can contact our 24-hour maintenance line which is dedicated strictly to Northview residents at 1-844-55-NORTH (66784). A live representative is available 24/7 to take your call and dispatch to your regional office to address.

What happens when my lease is up?
Three months prior to the end of your lease, Northview will send you a renewal letter that outlines new rental rates based on a one year lease or a month-to-month term. Once you decide if you would like to renew with Northview, you will need to notify the regional office in writing of your desired lease term. If you need to move at the end of your lease, you are required to provide your notice to vacate, in writing, based on the terms of your lease agreement.

For properties in Nova Scotia and New Brunswick your lease renews automatically for another year if you do not give three months' notice prior to the anniversary date.

Why choose Northview?

Across Canada, our passion is providing our customers with a place to call home. These homes make up the neighborhoods where we are proud to live, work and play, alongside our residents, hotel guests and commercial tenants. At Northview, we focus on our people and properties to provide a comfortable place to live for our residents, while investing in the communities we serve.

Please see the Starlight Community Response website.

For emergencies, please call:

1-844-556-6784

If you are from Inuvik or Sept-Íles, please call the regional office.